Utilities

Utilities

The Utilities industry has traditionally been slow and IT spending in this sector has been quite resilient to the economic slowdown. It is partly due to the fact that technology has to be absolutely reliable and safe before it can be allowed in any mission-critical business process. And most of utility processes are mission-critical. Further, it is expensive to build prototypes and even costlier to do pilot projects. The industry is reluctant investing on any IT project without a strong business case and a good ROI. That is changing now. New aggressive players have joined the industry. Technology adoption cycle is likely to reduce. The big forces truly exploded on the scene are Deregulation, New Technologies, New Economy and Environment. The resultant impact elements Competition, customer churn, regulation, globalization, commoditization, eCommerce, technological advances and shareholders are driving changes within the industry.